How do you select the right Contract office cleaning company?
Whilst it may not be difficult to find a contract office cleaning company being able to find a company that can do the work quickly and effectively is a little more difficult to do. If you were interviewing for a new staff member you would draw up a list of questions prior to the interview. Do you do the same when you are looking for an office cleaning contractor?
You could start to develop your questions by thinking about these issues first.
Does the local cleaning manager fully understand what you are wanting in your office cleaning service contract? If they don’t understand what you are looking for how will they pass on instructions to the actual cleaners?
How flexible are they to changes within the contract? There will be times when you move people or departments around the building. Will the cleaners adapt?
Are you allowed to give feedback? Don’t forget however that feedback should be more than just a survey form that you fill out each month and never see any changes as a consequence
Quality control inspections.
Quality control is important especially at the beginning of your contract. You should be sure that the local manager is going to be visiting regularly at the beginning to check on office cleaning standards and ensure that the cleaners standards exceed your own. There should of course also be random checks by cleaning managers throughout the length of the contract. Cleaners should NOT know in advance when these visits are taking place or they may drop standards immediately after one inspection only to pick up again when they know an inspection is due.
Finally do they do have systems in place that will assure you that you will be able to get access to senior managers direct in order to sort out any issues that may come up during the cleaning contract. And, they should handle support calls in a manner that assures you that action is being taken.
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